SHIPPING

Do you ship internationally?

We do not ship internationally. We only ship within United States.

How long does shipping take?

Our handling time is 1–2 business days (Mon–Fri), and transit time is 3–5 business days (Mon–Fri).
The total delivery time is typically 4–7 business days, depending on your location.

What is your order cut-off time?

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same day. Orders placed after this time are processed the next business day.

Do you offer free shipping?

Yes, we proudly offer free shipping on all orders, regardless of destination.

What payment methods do you accept?

We accept the following secure payment options:
American Express, Discover, Visa, Mastercard, Isracard, Diners Club, and PayPal.
All available payment methods are listed on our checkout page.

RETURN AND EXCHANGE

What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery.

  • Condition: Products must be in new condition.

  • Return Method: By mail.

  • Restocking Fees: None.

  • Refund Processing Time: 5 business days after receiving the returned item.

  • Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or damaged upon arrival.

Do you accept exchanges?

  • Yes, we accept exchanges for items in new condition. If you would like to exchange an item, please contact our support team for detailed instructions.

  • Return Process:
    1. Contact Us: To initiate a return, please contact our customer service at support@snake-jewelry.com or (+1) 772 249 1159. Provide your order number and the reason for the return.
    2. Shipping Instructions: Once your return is approved, we will provide you with a return shipping address and instructions.
    3. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

How can I contact Snake Jewelry?

You can reach us through any of the following methods:

Our customer support team is happy to assist you with questions about orders, products, or returns.